Customer Feedback

Hi Chen Hong, I just wanted to drop you a line and thank you for the help in organizing the tours for usawhilst we were in Beijing and Xian. Everything went very smoothly from the minute William, our guide in Beijing, met us at the airport. There were many highlights of our trip but top of the list has to be the 10km Great Wall hike we did with William from Installing to Simatai. It was quite a challenge but absolutely worth it. I would also like to you pass on our thanks to Linda in Xian for her help during our 2 days in Xian as she was also very knowledgeable and helpful. But mostly, we really wanted to let you know that William and Mr Liao are an absolute credit to your company. They are both extremely professional and everything went very smoothly. William's local knowledge of Beijing and the history of the places we visited was first class. He also let us know the best spots to take photos which means that, apart from our many memories, we have lots of great photo reminders of our trip. Once again, thanks for your help and we will definitely be recommending China travel designer and William to anyone we know that is planning to travel to China. Kind regards

Tour Title: China World Heritages Sampler
Tour Dates:Oct 16,2008 - Nov 01,2008

Dear China travel designer Supervisor, We have just completed a China tour organized for us by Zhong Xin. We are not normally troublesome customers for tour companies but on this occasion we caused more trouble for the guides and Zhong xin over four weeks than we have caused over the rest of our lives. We began a few days before starting the trip, by expressing doubts about the quality of accommodation. We had no intention of requesting any change but Zhong Xin immediately offered us an upgraded hotel plan which we were pleased to accept. For the first fifteen days of the tour we were well behaved customers, only requesting a change to the Shanghai schedule. All in all, our positive experience with China travel designer has far exceeded anything we could possibly imagine from a travel company anywhere in the world. We were nervous about problems which might have arisen during our China tour but now we know we had no reason to be worried. Zhong was always at hand to solve our problems. He is a great credit to China travel designer. I have not mentioned all of the guides in the above summary of our experiences as everything went so well apart from the period of sickness. However, the guides were exceptionally good in providing information, organizing and adapting. The quality of the guiding was not quite as good in Yunnan but we expect that in the more remote parts of the country. We offer our gratitude and thanks to China travel designer and all the staff who made our holiday so wonderful.

Tour Title: China World Heritages Sampler
Tour Dates:Sep 07,2007 - Sep 23,2007

Hi Zhong, What a delight to have been able to meet you while on our trip which was truly memorable. A valued component of your tour is that it is truly international. You should market this as another reason to choose your group, as too often there are only tourists in a group, which isn't as good. The diversity of participants truly enriched the experience unfortunately too often Americans in large groups can be too demanding and embarrassing. Good timing for most for the guides knew what we needed to see and how long it would take. Like the Forbidden City - it was so huge and yet Mr. Liu got us through it all in a meaningful way, which also made me glad we didn't spend more time at Tian'anmen Square. I liked the way Liu let us have some time right length to roam alone to see what interested us and wish that Mark had done that more with us. Many meals seemed so similar, but I understand and the family style is a good way. More variety of vegetables would have been nice. Dumplings and Peking Duck Dinner I make it also and was delighted to see how it is prepared, also the lunch on the Li River cruise was delightful. We were expecting a poor one and were pleasantly surprised. Our group also purchased additional items to try. All the guides were all conscientious. Lily’s language skills were not as good as the others, but she was very knowledgeable and worked hard to meet our needs. She arranged for my daughter to meet an artist in Yangshuo, but unfortunately she wasn't feeling well and we therefore couldn't spend much time with him. They were all extremely knowledgeable. Emily had the best language skills and therefore was able to share more information. Each guide provided specialized information as needed, which was truly appreciated. For example, Liu told us about the nearby garden in Beijing, which we walked through when we got to our hotel a delightful way to stretch our legs after a long flight from the US. The vehicles were very good, very clean. The driver in Beijing was new and understandable was slower to get to destinations but did so safely, which is more important. Our hotel and location in Beijing was perfect! Each morning we took walks in the corridor garden that Mr. Liu told us about connecting with Tian'anmen Square and Hutongs in the area. We were delighted to spend time in Yangshuo, even though it wasn't as long as originally planned. The trip to the village, past rice paddies was a highlight of our trip. It would be best for each couple to give their own evaluation of each section of the trip. When the group only had on form for mark, it was unfair to him, as there were many differing options. Guy suggested having cooking demonstrations or tours through a kitchen which would be a great idea. After the terracotta army tour, when we have lunch there was a window to view the noodle making, which was fascinating and could have been elaborated on. Many thanks for splitting up the group. 13 were a delightful size and we were very compatible. The value cost compared to all that was provided was exceptional! I will refer friends to your company. We liked that everything, except the driver/guide tips and two meals were included. And we liked having the flexibility to choose our own dinners in Shanghai and Yangshuo. We liked learning about the three areas Beijing political capital; Xian Historical capital & wheat & noodle belt; Shanghai, financial capital and we were s very grateful to spend some time in the more rural area of the Li River, one of the key reasons for initially choosing your company - I've always been enamored by the karst mountains. I really didn't think we'd be able to see so much in the 12 days we had and your tour went way beyond our hopes and dream.

Tour Title: China World Heritages Sampler
Tour Dates:Aug 09,2007 - Aug 24,2007

Dear Sofia Chen, I will try to offer our comments as honestly as possible, please accept that we had a wonderful holiday and that any comments are not meant as a criticism, but just to help you plan holidays better for people like us. We were served very well everywhere we went. All flights were met and all arrangements went perfectly. All meals were excellent. The food was well prepared and a good variety, including fresh vegetables. One point is that we were pleased that we changed the Beijing roast duck banquet and Opera for the first night, as we were very tired after Day 2. Please note that visitors from Australia do not have Jet lag as the time Zone is the same. Also on the days when we had a hotel breakfast and then restaurant lunch and dinner, we found that this was too much food and we had to leave a lot, which was sad as it was all very good. Our favorite meal was the Sichuan spicy food. The roast duck was also very good. The dumplings in Xian were interesting, but as we had had a big lunch, we were not very hungry. All our guides were friendly, well informed about the places they took us to and concerned for our happiness with everything we did. We were well looked after and always felt very safe, even in the very crowded places like The Forbidden City. All our guides were very conscientious, had good English, although I have to make special mention of Linda, Kevin and Rosy, whose English were so good they could share jokes with us and converse very naturally. All our guides were very knowledgeable about the places we visited. All Drivers were careful and safe. The first car, in Beijing, was the most comfortable. The other vehicles were minibuses. Mr. Zhang was a very good driver. We would suggest that you ask all your drivers to fit 3 point seat belts in all rear seats, as all western visitors will expect this. The vehicle in Guillin had lap belts, but the vehicle in Shanghai had no rear seat belts. This is not a criticism of the driving standard, as often accidents are caused by another vehicle. All cars were clean and drivers polite. We found that each place we went, there was not enough time and we were taken on average to one more place each day that we were just too tired to enjoy. This was especially the case in Xian, where we really needed an extra day. After climbing the great wall, we enjoyed the sacred path, but could have skipped the Tomb. The next day, we would have liked to spend more time at the summer palace, which we found really enjoyable and it would have been great to have relaxed on a trip on the lake, with a late flight to Xian. The Hotel was the best of all. Again we enjoyed the Terracotta Warriors museum and pagoda in Xian, but had very little time to rest before going out for the evening . The performance was excellent. 2 days would have been better. We felt very tired and could not do the walk on the city wall. Guilin was the most beautiful place and again we could have spent another day there easily. We enjoyed all our excursions and walking around the city and its lakes. We had fun visiting the mountain villages. The hotel was very good and central for walking in the evening. The hotel in Shanghai was a bit too far from the tourist places in the city, but was good service. We loved our visit to the Street co-ordinate and workers housing and also the liu Gardens area and markets. Again we had a great guide in Suzhou and the evening show was excellent. We found China quite different to our expectations. We expected a much more controlled environment and were pleased to find that we were free to wander out for walks in our free time and look around the shops. We found China to be colorful and vibrant with that real sense of moving forward, but with a pride in its history and culture and learned a lot about family life and especially the equality shared by women from our guides, who were all very professional, while maintaining a sense of fun. We will return and spend more time when we retire. Thank you once again,

Tour Title: China World Heritages Sampler
Tour Dates:Jun 14,2007 - Jun 29,2007

We simply stumbled across China travel designer on the internet and decided to take the chance. We were very satisfied with the service China travel designer provided from our arrival at the airport in Beijing to goodbyes again at the airport. As part of our China travel designer planned itinerary, we traveled to Xian where we met a different guide and experienced the same knowledgably, friendly, and professional service. In both places our guides went out of their way to make the experience what we wanted it to be. I never felt they were pushing their agenda. We had scheduled three days without guide service for a side trip with a business associate as well and China travel designer accommodated that request. I happily recommend China travel designer and would use them again for my next trip to China. As a post script it occurred I should say the guides spoke excellent English with delightful accents of course. The drivers moved us through the traffic smoothly and professionally.

Tour Title: China World Heritages Sampler
Tour Dates:Dec 08,2006 - Dec 23,2006